The nature and volume of conflict in our world right now can feel paralyzing. We believe that the skills and practices in this book are the keys that can lead us away from the toxic and divisive speech on our screens, in our papers and...

Innovation is not just talking about a single planning meeting or a strategic plan to execute for your company, it's about an approach to work and management that will be woven into your everyday practice and throughout the fabric of your organization....

Distinguish between Communication (capital C) that refers to big picture, mass media messages using organization-wide vehicles, and communication (little c), which is the day-to-day, small group dialogue between leaders and employees....